Saturday, 19 March 2016

Diane’s Personal Driver in Mumbai

Diane had just moved into Mumbai, she was an American journalist with a reputed news agency in USA. She was used to the American way of life such as getting your own groceries, lugging around the heavy bags to home. She was still getting used to the Hubbub of the city called Mumbai with its incessant horns, heat, pollution which was a perfect recipe for stress. On top of that she preferred driving herself, in a city like Mumbai it was nothing short of a challenge. The Traffic in Mumbai can throw a lot of challenges even to an expert driver on Indian roads and drive most people to the extremes of stress and road rage.

One of her colleagues suggested that she hire herself a personal driver. She just remembered the conversation sitting at the backseat of her Car.

“What Hire a personal chauffeur won’t that be an expensive affair, Liam?”

“Not at all Diane it will turn out much cheaper than Hiring a cab daily and you will be able to travel at leisure being able to complete your work or listen to music or a podcast.”

“But still I will not like to hire a driver, I have all these meetings daily and I don’t expect someone to wait on me. I can manage myself.”

“Seriously, weren’t you saying just the other day that it took you 30 minutes just to find a parking spot? And a few days ago you were saved from a deadly accident by a whisker. Listen to me Diane and hire yourself a personal driver, the trains are not going to take you everywhere and you yourself are unsure of driving in the city. There a lot of locations where you may not be able to find a cab either.”

“Fine Liam, I will hire a personal driver for myself, but being alone in the city and hearing all the crimes being committed by domestic Helps, I am a little Skeptical.”

After This Conversation she had tried a lot of driver service agencies asked her colleagues to find a good driver but all was in vain. She had to interview a ton of people do their reference checks and yet the people who she was finding were not even close to being good enough. While doing a google search once again to find herself a driver, she stumbled upon an Ad which stated Hire Police Verified Drivers, She was a little intrigued by this and contacted SAAARTHI.

“Good morning Mam, welcome to SAAARTHI, How can we help you today?”

“Hi,I am looking to hire a driver but could you please explain what do you guys mean by Police Verified Driver?”

“Of course Mam, We Believe that a Hiring a driver is a very intimate affair and that person will be knowing your whereabouts every time, so our firm belief is that we all the hires made via us should be properly verified. Thus we have three Tiers of Verification: First we do a document verification and store his biometric data with us, second we do a background verification and reference check of the driver and finally we make him get a Police Clearance Certificate certifying he has no criminal history.”

“Hey that’s really nice for Expats like us who do not know this city.”

After that in a day she had received SAAARTHI smart CV’s, which relieved of the stress of multiple people entering her kitchen one by one to give interviews, which she had come to dislike. Everything else is History.

Diane now sat at the back seat of the car leisurely listening to Music on her iPod, while the Driver she had hired from SAAARTHI weeded though the Mumbai traffic.

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